Shipping Policy
Shipping Policy
All orders get processed within 1 to 7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delays due to a high volume of orders or postal service problems outside our control may occur.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free shipping for orders over $299 depending on location, product size, and weight.
| Shipping option | Estimated delivery time | Price |
| Domestic | 2 to 8 business days | $checkout |
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Local delivery
We do not offer local delivery or in-store pickup to customers.
In-store pickup
Not available.
International Shipping
We offer international shipping to most countries.
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping option | Estimated delivery time | Price |
| USA | 2 to 8 business days | $checkout |
| EUROPE | 2 to 8 business days | $checkout |
| Wordwide | 2 to 60 business days | $checkout |
Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. The Catalyst Shop is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us, including a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please get in touch with us at the contact form with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Not available.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery if the item is unused and in its original condition; we will refund the total order amount minus the shipping costs for the return. Refer to Refund Policy
If your order arrives damaged in any way, please get in touch with us as soon as possible through the contact form with your order number and a photo of the item’s condition. We address these case-by-case but will try to work towards a satisfactory solution.
If you have any further questions, please don’t hesitate to contact us via the contact form.